Shipping policy

Shipping Policy

Thank you for shopping at Kibo & Co.
We are committed to delivering your luxury pet products with care and efficiency.

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Shipping Method

All orders are shipped via USPS Priority Mail to ensure reliable and timely delivery.
You will receive a tracking number as soon as your order is fulfilled.

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Items Not Eligible for Shipping

Please note:
Gelato products are available for local delivery only and cannot be shipped due to temperature sensitivity and freshness requirements. If your cart contains a gelato item and you choose shipping, your order will be automatically adjusted or canceled.

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Processing Times

• Orders are processed within 2-4 business days.

• During high-demand periods or holidays, processing may take a little longer.

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Shipping Locations

At the moment, we only ship within the United States.

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Shipping Rates

Flat rate shipping is applied at checkout based on USPS Priority rates.
Shipping is free for orders over $75.

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Incorrect Addresses

Please double-check your address before placing an order. We are not responsible for packages lost due to incorrect shipping information.

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Treat Freshness

All treats are handmade in small batches and sealed for freshness. We recommend storing them in a cool, dry place upon arrival.

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Local Delivery / Pick-up (for Gelatos & Events)

Local delivery is available for gelato products and custom event orders in the Tampa, FL area.
You will be contacted directly to arrange a convenient delivery time.

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Questions about your shipment?
Email us at kiboandco@gmail.com with your order number.

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