Refund policy

Refund & Return Policy

At Kibo & Co., we take great pride in offering handcrafted, premium products for your furry friends. Because of the nature of our items, our return and refund policy is as follows:

Homemade Treats

All of our treats are made fresh, with love and natural ingredients.
For sanitary and safety reasons, we do not accept returns or offer refunds on any treat products.
If your order arrives damaged or incorrect, please contact us within 3 days of delivery at kiboandco@gmail.com with photos and order details.

Print-On-Demand Products (Apparel, Mugs, Accessories, etc.)

These items are fulfilled through our print-on-demand partner, Printify.
Returns and refunds are only available if the item is defective, damaged, or incorrect.

To request a return for a Printify item:

  • Email us at kiboandco@gmail.com within 7 days of receiving your order

  • Include clear photos of the product and a brief explanation of the issue

Printify does not allow returns for buyer’s remorse, size exchanges, or color changes, so please double-check your order before completing checkout.

Lost or Delayed Packages

We ship all orders via USPS Priority Mail. While we are not responsible for delays caused by USPS, we’re happy to help you file a claim or track your package.

We’re Here to Help

If you have questions or concerns, reach out to us at any time. We want you (and your pup) to be happy with your experience.